Your Web Hosting account files and folders will appear in the “Remote Site” pane on the right. The files and folders on your own computer will appear in the “Local Site” pane on the left side of your screen. When you connect successfully, you’ll see a note in the status area at the top of your screen indicating that you are connected. )Ĥ) When you’re finished entering your settings, connect to your account by clicking on “ Quickconnect” in your FileZilla toolbar.
When you have completed the last step, click on “ Install” to install FileZilla on your computer. Following the installation instructions, you will be asked to agree to FileZilla’s general public license, then choose options and a location for your FileZilla files. When you open the above URL, click the file designated for the processor in your computer (newer MACs use an Intel processor).Ģ) In case the installation does not start automatically, locate the FileZilla_tar.bz2 file on your computer and double-click on it. Connect to your FTP account on the serverġ) The installation package of FileZilla can be obtained from the official website of the application.
If you are still unable to connect, please provide the full FileZilla FTP log and/or any error messages you see to our support team in a support ticket.FileZilla is a free FTP client which is available for most of the popular operating systems including MAC OS. Temporarily disable both of these and try again. If you still cannot connect with an alternate FTP client, the issue is most likely caused by your firewall or anti-virus.Try a different FTP client instead of FileZilla.In this case, you can try the following steps: If you are still unable to connect with FileZilla and are sure you're entering the correct details, it can sometimes be caused by an issue with FileZilla or a firewall block on your end. When connecting to the FTP server, make to accept the TLS security certificate. Additionally, make sure there is no space before or after the details you entered. The username contains a set of numbers at the end. Please note that the FTP Username and FTP IP are different for every server - enter them exactly as they appear on the FTP details page. The most common reason for being unable to connect is entering the wrong details or using the wrong password. To connect using FileZilla, you will need to enter the login information found on the Files > FTP File Access page (the same page as the web-based file manager). We have a guide for installing and using FileZilla here. This is also required if you are managing large files. Troubleshooting: Accessing FTP via FileZillaĪlthough you can manage your files via the web-based file manager, we recommend using an external FTP client such as FileZilla.
If you still cannot login, you may have reset the client area password instead of the server control panel password. Once you have reset the password, try logging in again from the Files > FTP File Access page. First, please try resetting your server control panel password by following this guide. Your FTP password is the same as your server control panel password (which is different to the client area). If you're unable to login to FTP from this page, it usually means you're using the wrong password. We have a guide for accessing the Multicraft panel FTP File Access here. On the same page, you can simply enter your server control panel password to access the web-based file manager to manage files directly from the control panel. Troubleshooting: Accessing FTP via the Web-based File ManagerĪll of your FTP login information can be found on the server control panel under Files > FTP File Access. Temporarily disable your firewall & anti-virus. Try an alternate FTP client such as WinSCP or CyberDuck. When logging in, make sure to accept or click OK for the security certificate. Not accepting the TLS encryption certificate.The FTP connection details (IP, Port, Username) are found on the control panel under Files > FTP File Access. Entering the wrong connection details.If you are unable to access your server's FTP, this guide will resolve the issue regardless of what's preventing your connection.